FAQ's

1. Where do you ship?

We proudly ship to customers worldwide. Shipping times and costs vary depending on your destination and will be displayed at checkout.

2. How long does shipping take?

Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 5–12 business days, depending on your location.

3. How can I track my order?

As soon as your order is dispatched, you'll receive a shipping confirmation email with a tracking number so you can monitor your delivery in real time.

4. What is your return policy?

We accept returns on eligible items within 30 days of delivery. Products must be unused, in their original condition, and returned with all original packaging.

5. Can I cancel or change my order?

If your order has not yet been processed, we'll do our best to accommodate changes or cancellations. Please contact us as soon as possible.

6. Are your bags made from premium materials?

Yes. Every Nexora Paris bag is crafted using carefully selected premium materials and designed with exceptional attention to detail, durability, and timeless elegance.

7. How should I store my fragrance?

For the best performance, store your fragrance in a cool, dry place away from direct sunlight and extreme temperatures.

8. What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure payment methods available at checkout.

9. My order arrived damaged or incorrect. What should I do?

We're sorry to hear that. Please contact us within 48 hours of receiving your order, and our support team will resolve the issue as quickly as possible.

10. How can I contact Nexora Paris?

Our customer support team is always happy to assist you.

Email: infonexora01@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

11. Do you offer gift packaging?

Selected products may be eligible for premium gift packaging. Availability will be shown during checkout.

12. Are your products authentic?

Absolutely. Every product purchased directly from Nexora Paris is 100% authentic and carefully inspected before it is shipped.